Case Study: Legal Assistants at Large Law Firm Deliver Real Results with WALZ Automation

One of the largest full-service law firms in the state of Michigan, Giarmarco, Mullins & Horton has a number of legal assistants who prepare Certified Mail, with a steady rhythm of critical communications going out every week. In 2017, looking for ways to save time and boost efficiency, the firm turned to WALZ and tried Certified Mail Automation for the first time.

The Challenge: Several Locations Needing Efficiency

With more than 60 attorneys covering 36 different specialties, Giarmarco, Mullins & Horton also employs a team of legal assistants, so the Certified Mail workload is spread across multiple workstations. Efficiency was the primary concern, but the resulting Certified Mail also needed to look professional. All of these concerns would need to be satisfied for the firm to find its ideal Certified Mail solution.

The Solution: Using and Return Receipt Electronic

Like thousands of other clients, Giarmarco, Mullins & Horton chose for its proven benefits and features that add to the Certified Mail experience.

The first few assistants to try WALZ Certified Mail Automation appreciated the immediate uptick in efficiency — three to four minutes saved per piece of Certified Mail. But there was also the convenience of a desktop computer-based solution: “We are at our computers all day long, so just logging on and printing the Certified Mailers is very convenient,” explained legal assistant Barbara Schmitz.

The team also found that accessing saved addresses for follow-up mailings via was especially helpful. With WALZ, Giarmarco, Mullins & Horton could now:

  • Import and manage contacts electronically
  • Access their Certified Mail dashboard from any browser at any time
  • Set up and manage as many user accounts as they needed for their whole team

The Result: A Better, Faster, Easier way to do Certified Mail

With no fees to use WALZ software, no contracts to sign, and no special equipment to buy in order to get started, the firm was up and running in minutes. They report saving significant time every week using WALZ Certified Mail Automation, and are working to get the rest of the legal assistants on board.nications go to the same recipients.

After implementing WALZ Certified Mail Automation, the staff at Giarmarco, Mullins & Horton:

  • Realized significant time savings on a weekly basis
  • Enhanced the professional look of their Certified Mail
  • Adopted a solution that their whole team could use

Ready to start saving time and money with Certified Mail?

From Fortune 100 companies to small businesses around the U.S., WALZ is the trusted leader in Certified Mail Automation. Since our earliest days in the 1980s, our products have helped thousands of offices across the nation save time and money on more than 300 million transactions.


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